Who to contact
KadrX makes the ArmPlay app and the technical platform. Your TV service and all content are provided by your operator. Questions are split accordingly.
Your operator:
- subscription, plan, payment and renewal;
- login and password, restoring access;
- which channels and films are available, and any questions about content;
- picture quality on particular channels;
- how many devices can be connected.
Operator contacts: Profile → "Operator".
Us, at KadrX:
- the app does not open, closes or freezes;
- an error in the app itself, unrelated to your subscription;
- questions about the Terms of Use, the Privacy Policy, account deletion and your data;
- copyright complaints: how to submit one is described in the Terms of Use;
- partnership and connecting the platform for operators.
How to write
Email: support@kadrx.net
To help us respond faster, include: your device (phone, set-top box or TV and the model), app version (Profile → "About the app"), operator code and what exactly happens. Attach a screenshot if you can.
We reply on business days.
Remote help
Your operator can help without a visit: restart the app, switch on the right channel, read the error log. What exactly it can do and how this is protected is described in the Privacy Policy.